1. Introduction

Welcome to OctoLink. These Terms of Service ("Terms") govern your use of the OctoLink website and customer reminder services (collectively, the "Service") operated by OctoLink ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

2. Subscription Service Description

OctoLink provides a subscription-based software-as-a-service that allows businesses to manage customer information and send automated reminders to their customers via SMS. Our Service includes, but is not limited to, the following features:

• Customer relationship management (CRM) tools
• Customizable SMS reminder templates
• Automated scheduling and sending of reminders
• Analytics on reminder delivery and engagement

3. Subscription Registration

3.1 Registration

To access our services, you must subscribe through our payment processor, Stripe. You agree to provide accurate, current, and complete information during the subscription process.

3.2 Account Security

You are responsible for safeguarding your subscription credentials and for all activities that occur under your subscription. You agree to notify us immediately of any unauthorized use of your subscription.

4. Subscription and Payments

4.1 Fees

Subscription fees are posted on our website and may be modified from time to time with prior notice to subscribers. All fees are in US dollars unless otherwise stated.

4.2 Billing

Subscription fees are charged on a recurring basis according to the plan you select (monthly or annual). By providing a payment method, you authorize us to charge the applicable subscription fees to that payment method and renew the subscription at the end of each billing period, unless you cancel your subscription.

4.3 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation, your subscription will remain active until the end of your current billing period. We do not provide refunds for partial subscription periods.

5. Disclaimer of Warranties

5.1 User Responsibility and Consent

You are solely responsible for the content of the messages you send using our Service. You represent and warrant that you have obtained all necessary consents from your customers to send them communications, in compliance with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA) and the California Consumer Privacy Act (CCPA).

5.2 Message Delivery

While we strive for high deliverability of messages, we do not guarantee that every message will be successfully delivered. Delivery is subject to factors outside of our control, including carrier network availability, spam filters, and the recipient's device status.

5.3 Service Availability

The Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

6. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from the Service

7. User Conduct

You agree not to:

• Use the Service for any illegal purpose or in violation of any local, state, national, or international law
• Send unsolicited messages (spam) or communications that violate anti-spam laws.
• Violate or encourage others to violate the rights of third parties, including intellectual property rights
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks
• Harvest or collect email addresses or other contact information of other users from the Service

8. Intellectual Property

The Service and its features, and functionality are and will remain the exclusive property of OctoLink and its licensors. The Service is protected by copyright of both the United States and foreign countries.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

11. Privacy Policy

Please review our Privacy Policy, which also governs your use of the Service and informs you of our data collection practices.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of California, USA, without regard to its conflict of law provisions.

13. Contact Us

If you have any questions about these Terms, please contact us at: support@octolink.pro.